Voice Carry Over (VCO)

What is Voice Carry Over (VCO)?

VCO is for people who can speak clearly and have difficulty hearing what is being said to them over the telephone.

How does it work?

Using a VCO phone or TTY, VCO users speak directly to the person they are calling. In response, the other person’s words are typed by the Louisiana Relay Communication Assistant (CA) for the VCO user to read.

Louisiana Relay strongly encourages VCO users to establish a Customer Profile—a personal profile that automatically lets the CA know your communication preferences.

Do I need any special equipment?

A TTY or VCO phone and a standard analog telephone line are required to use VCO. You may qualify for a free TTY or VCO phone through the Louisiana EDP.

How to make a VCO call?

For information on how to make a VCO call click here.

What is Two-Line VCO?

This feature enables VCO users with two telephone lines to have a more interactive conversation with the person who is being called without having to use “GA” or “SK”. One line is used for the VCO user to speak to the other person, while the second line is used to receive text on the VCO or TTY phone screen.

How to make a Two-Line VCO call?

For information on how to make a Two-Line VCO call click here.