Internet Protocol Captioned Telephone Service (IPCTS)
What is Internet Protocol Captioned Telephone Service?
Internet Protocol Captioned Telephone Service (IPCTS) is similar to traditional Captioned Telephone service, although, expands the ways in which individuals with hearing loss can receive captions. IPCTS is available through the use of Internet-based captioned telephones, computers, smartphones and tablets.
Do I need any special equipment?
Below is a general list of requirements for each type of device.
Note: Internet Protocol Captioned Telephone Service (IPCTS) is regulated and funded by the Federal Communications Commission (FCC) and is designed exclusively for individuals with hearing loss. Visit the FCC’s IPCTS Guide to learn more.
IP Captioned Telephones:
Internet-based captioned telephones require the use of a high-speed Internet connection (wired or Wi-Fi), a telephone connection (can be standard analog, digital, DSL with filter, VoIP or FIOS), and standard electrical power.
To view captions on a computer, you will need a computer or laptop with an Internet browser, high-speed Internet service, any standard or mobile telephone, and a user account with the captioned telephone service provider.
Captions are available on the go through the use of a smartphone. A compatible smartphone is required (a voice and data plan may be required), along with a hands-free headset and a user account with the captioned telephone service provider. Be sure to check with the provider to ensure smartphone compatibility.
Captions may also be viewed through the use of a tablet. In general, you will need a compatible tablet, high-speed Internet service and any standard or mobile telephone.
Making 911 calls using captioned telephone for computers, smartphones and tablets may not function the same as traditional 911 services. For more information about the benefits and limitations of captioned telephone and 911 calling, visit your captioned telephone service provider’s website.